| DESCRIPTION - Valid 1 January 2014 |
FEE (AUD Inc GST) |
TYPE |
| ORDERS | ||
| Adjusting a placed order after 48 hours | $19.00 | Admin Fee |
| Cancellation of order | $62.50 | Admin Fee |
| Priority Processing Fee (If stock available) | $99.00 | Admin Fee |
| VOUCHERS & PINS | ||
| Re-issue Voucher or PIN | $29.00 | Activation Fee |
| ACTIVATIONS & CONNECTIONS | ||
| Re-issue Connection Advice | $41.60 | Activation Fee |
| Verbally re-issue MSISDN (Sat phone number or details) | $12.50 | Activation Fee |
|
Unlocking satellite handset (SAME DAY) Unlocking satellite handset (Within 7 days) |
$69.00 $49.00 |
Activation Fee |
| SIM Card Swap on Postpaid (Only available on Postpaid) | $59.00 | Activation Fee |
| FleetBroadband Profile Changes / Port Adjustments | $55.00 | Service Fee |
| BGAN Profile Changes / Port Adjustments | $55.00 | Service Fee |
| SERVICE | ||
| Firmware Update | $169.00 | Service Fee |
| Priority Processing Firmware - Same Day | $69.00 | Service Fee |
| AIRTIME PLAN ACCOUNTS | ||
| Paper Bill | $2.50 | Service Fee |
| Missed Automatic payment fee | $15.00 | Service Fee |
| Late payment fee from issue of Invoice | $15.00 | Service Fee |
| Credit card chargeback fee + 2% of sale value | $38.50 | Service Fee |
| Re-Activate Airtime Service after Suspension | $59.00 | Activation Fee |
| POSTAGE | ||
| Standard Post (Parcel) Not Registered or Insured | $18.50 | Postal Fee |
| Standard Post (Parcel) Registered-Tracking-Insured | $59.00 | Postal Fee |
| Express Post (Registered-Tracking-Insured) | $69.00 | Postal Fee |
| Priority (Courier) Major Capitals only | $89.00 | Postal Fee |
| CREDIT CARD FEES (Non-Refundable) | ||
| Mastercard | 1.5% Of Transaction | |
| VISA | 1.5% Of Transaction | |
| AMEX |
3.5% Of Transaction |
|
| DINERS | 3.5% Of Transaction | |
| Credit card fees may be billed separately - Refer to order | ||
# Some fees & charges items require forms to be completed. Please see forms menu section of website.