HIRE

Hire a satellite handset for that short trip, work or adventure.  

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FREQUENTLY ASKED RENTAL QUESTIONS

[1]  How long do I need to allow before my leaving date to hire the satellite handset?

[A]  Please allow approximately 10-14 days or you may need to pay an express processing/shipping fee to meet your trip departure deadline.  Please feel free to book well in advance and lock in your rental.  It's actually a smart way to ensure you have a handset available.

[2]  How is the phone sent & returned?

[A]  NI sends the phone registered parcel post or courier and provided in a protective Pelican hard-case.  Return postage is included via a Post Bag and self addressed provided with the order.  So simply find a red Post Mail Box and post it at the end of your trip. We allow 3 days free either side for shipping send/return and the system knows this so just book the dates you are travelling and let us take care of co-ordinating the "in time" arrival to you.

[3]  After I purchase the rental booking product through the online store, what else is required before I receive the rental satellite handset?

[A]  You are required to complete and return an original Satellite Equipment Rental Contract Form, which you will be emailed as soon as you complete the online booking process (click blue button link above)

[4]  Should I take out insurance on the satellite handset, and if so for how much?

[A]  Yes, it is advisable as once the handset is allocated a tracking number and posted the item is at your risk.  The handsets are your responsibility once dispatched so insuring the item is a wise decision and only a few extra dollars. (Valued at $1600 so good idea) and insurance is an option of less than $2 per day.  Select Insurance from the options menu during the ordering/checkout process.

[5]  What comes with the satellite equipment rental?

[A]  You get all items required to charge the handset from your vehicle and wall socket power.  The phone is sent to you in a hard protective waterproof, crushproof Pelican case and quick start instructions on how to use the phone are also provided.  A return address parcel post red bag is included with the freight charges for easy return at any Australia Post Red Post Box. 

[6]  Is a satellite handset easy enough to use?

[A]  We think so, and have chosen the Inmarsat handset as the preferred rental phone because the satellite doesn't move and it connects better in valley's etc.  Just follow the simple instructions provided in the box and you'll be connected and getting help anywhere in no time.

[7]  Who do I call in an emergency with the sat phone?

[A]  The handset comes programmed with the numbers you will need when travelling remote or out of normal reliable communications.  It comes with the Royal Flying Doctors, road side assist, aviation rescue and marine rescue (AMSA), so land sea and air is covered.  You can always just call close friends or family to co-ordinate your rescue also.

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